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Genesys Cloud Release Notes — July 13, 2026
Journey Management drops event overage charges, transcription confidence filtering goes away, and the Genesys TTS Connector hits general availability.
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Genesys Cloud Release Notes — July 6, 2026
Bot flows can now call other bot flows, in-queue flow errors gain a transfer-to-queue recovery path, and evaluation and survey forms become division-aware.
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Genesys Cloud Release Notes — June 29, 2026
Genesys ships a Lakehouse Extraction API for warehouse-ready conversation data, starts the Call Session Service rollout, gives supervisors live screen monitoring, and brings dark mode to Architect.
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Genesys Cloud Release Notes — June 22, 2026
Supervisors can now take over live messaging conversations, Agent Copilot adds on-demand interaction summaries, and the Campaign Health view gains new outbound troubleshooting metrics.
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Genesys Cloud Release Notes — June 15, 2026
You can finally lock OAuth client credential grants to IP ranges, and Speech and Text Analytics gets semantic topic spotting so you can stop babysitting phrase lists.
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Genesys Cloud Release Notes — June 8, 2026
A WFM-heavy week: schedule set bidding arrives, manual schedule edits finally sync back to Activity Plans, and Tempo warns agents about blocked days before they submit time off.
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Genesys Cloud Release Notes — June 1, 2026
Architect flows can now go straight into Journey Management for Sankey-style analysis, and WFM gets sequential auto-approval plus deeper filtering and sorting for time-off requests.
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Genesys Cloud Release Notes — May 25, 2026
Skill expression filters arrive for per-interaction routing, email headers finally become readable in flows and APIs, and the OAuth Implicit Grant starts its one-year countdown to removal.
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Genesys Cloud Release Notes — May 18, 2026
Group-based inactivity timeouts, dynamic sorting for Salesforce CX Connector campaigns, multiple from addresses per queue, and a public API for AVA execution history.
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Genesys Cloud Release Notes — May 11, 2026
Genesys Cloud is retiring the Generic Webhooks integration for chat notifications. New installs stop June 1, 2026, and existing instances are on borrowed time.
Field Notes
Genesys Cloud, decoded
Every week, Genesys ships changes. Every-ish week, I'll tell you which ones matter to me and what to do about them.
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