Genesys Cloud is most valuable when it's wired into the systems your business already runs on. I build integrations that put customer context in front of agents and keep data flowing both directions.
What I deliver
- CRM integration — Salesforce, HubSpot, Zendesk, ServiceNow, and Microsoft Dynamics: embedded softphone, screen pop, activity logging, and click-to-dial.
- API development — custom work against the Genesys Cloud Platform API: data actions, event bridges, custom reporting extracts, and automation.
- Custom workflows — Architect flows that call your systems mid-interaction for smart routing, identification, and self-service.
- Third-party connectors — WFM, QM, analytics, and AI vendors connected through AppFoundry or custom middleware.
How I build
Integrations are scoped as small, independently testable pieces with clear interfaces — so one vendor's API change never takes down your contact center. Everything ships with documentation your own developers can maintain.
Ready to connect your stack?
Email me and tell me what systems you need talking to each other.