8 announced deprecations, end-of-life dates, and forced migrations affecting Genesys Cloud. Only changes with a consequence are listed here: if something stops working, it's on this page. Last new entry announced .
Check the official notice before you plan work. Every row links to it. This page is a summary, Genesys has postponed and revised announced deadlines before, and the vendor's notice is the authority. See the terms of use.
Next 90 days
These have a deadline inside the next 90 days. If any of them touch your org, they are this quarter's work.
| Feature | Deadline | What breaks | Migrate to |
|---|---|---|---|
| AI Guides (version 1) | 1 days left | Guides V1 implementations stop functioning.Guides V2 is not a drop-in rename and Agentic Virtual Agent is a different design exercise. Four weeks was a short window by Genesys standards. | Guides V2 or Agentic Virtual Agent My write-up · Genesys notice |
| Salesforce data action username and password credentials | 38 days left | Salesforce data actions using the legacy credential type stop authenticating.Follows Salesforce's own removal of the OAuth Username-Password flow, so the fix touches connected app configuration on the Salesforce side too — usually a second team and a change window. | Salesforce (OAuth Client Credential Flow) credential type My write-up · Genesys notice |
Upcoming
Announced with a firm date further out. The long-lead items — telephony and OAuth especially — take more calendar time than the date suggests.
| Feature | Deadline | What breaks | Migrate to |
|---|---|---|---|
| OAuth Token Implicit Grant (Browser) | 267 days left | Existing Implicit Grant OAuth clients stop authenticating. This includes Embeddable Framework applications that use browser-based login.New Implicit Grant clients could no longer be created from the May 25, 2026 release onward. Inventorying integrations built by departed vendors or contractors is the slow part — start well before the date. | Authorization Code grant with PKCE My write-up · Genesys notice |
| BYOC Premises — Genesys Hardware Solution | 275 days left | Existing deployments become inoperative on the platform, not merely unsupported. New deployments are no longer supported.The Genesys Cloud Hybrid Media Solution is offered as a premises-to-cloud transition path. Replacement telephony pricing and a carrier cutover window are the long poles here. | BYOC Cloud, Genesys Cloud Voice, or BYOC Premises on customer hardware My write-up · Genesys notice |
Announced, no date yet
Genesys has said these are going away but has not committed to a date. Worth inventorying now so the eventual announcement isn't a scramble.
| Feature | Deadline | What breaks | Migrate to |
|---|---|---|---|
| Transcription confidence threshold setting | Not announced | The control disappears from Speech and Text Analytics settings and the default drops to 0, so every transcription segment is retained. | No action required My write-up · Genesys notice |
| Genesys Predictive Engagement Tracking SDK v1 | Not announced | The legacy GPE tracking snippet and the Predictive Engagement Tracking Settings that controlled it are deprecated. Event tracking, real-time customer journeys, and web messaging offers stop working once it is removed. | Messenger with digital user tracking My write-up · Genesys notice |
Deadline passed
Kept on the page deliberately. If you're troubleshooting something that stopped working, the answer may be here.
| Feature | Deadline | What breaks | Migrate to |
|---|---|---|---|
| Pointillist (standalone journey analytics) | Genesys ended support for the standalone Pointillist product.The transition is arranged through your Genesys account representative rather than self-service. | Journey Management within Genesys Cloud CX My write-up · Genesys notice | |
| Generic Webhooks integration (chat notifications) | New instances can no longer be installed. Existing instances keep running until an end-of-life date Genesys has not yet announced, after which they stop working and are removed from the org entirely.Staged phase-out. The June 1, 2026 date blocks new installs only — the date that kills existing instances has not been announced, so this one still needs watching. | Webhooks for Events integration plus an Architect workflow trigger My write-up · Genesys notice |
About this page
I write up the Genesys Cloud release notes every week, and every deprecation that appears in them lands here in the same pass. Entries are never removed once their deadline passes — people troubleshoot dead features for years.
Entries are sourced from the Genesys release notes as I cover them each week. I aim to be accurate and I am not infallible, which is why every row carries a link to the original notice. Nothing here is professional advice or a substitute for the vendor's documentation.
Something here affecting you and you're not sure what it means for your setup? Email me.