45 announced deprecations, end-of-life dates, and forced migrations affecting Genesys Cloud. Only changes with a consequence are listed here: if something stops working, it's on this page. Last new entry announced .
Check the official notice before you plan work. Every row links to it. This page is a summary, Genesys has postponed and revised announced deadlines before, and the vendor's notice is the authority. See the terms of use.
Upcoming
Announced with a firm date further out. The long-lead items, telephony and OAuth especially, take more calendar time than the date suggests.
| Feature | Deadline | What breaks | Migrate to |
|---|---|---|---|
| Genesys Cloud login web app embedded in an iframe | 113 days left | New integrations that attempt to load the Genesys Cloud login web app in an iframe are blocked immediately. Existing integrations continue working during a transition period, then stop authenticating after the deadline.A clickjacking-protection change. Applications that embed the login page for single-sign-on-style flows are the ones affected. Announced 2026-07-13 with the block starting 2026-08-31. | Pop-out authentication instead of an embedded login iframe My write-up · Genesys notice |
| OAuth Token Implicit Grant (Browser) | 222 days left | Existing Implicit Grant OAuth clients stop authenticating. This includes Embeddable Framework applications that use browser-based login.New Implicit Grant clients could no longer be created from the May 25, 2026 release onward. Inventorying integrations built by departed vendors or contractors is the slow part, so start well before the date. | Authorization Code grant with PKCE My write-up · Genesys notice |
| Nuance Recognizer as a Service, Nuance TTS, and Nuance Mix Dialog Bot | 229 days left | Genesys ends support for the Nuance speech recognition, text-to-speech, and Mix Dialog bot integrations. Architect flows calling Nuance for ASR or TTS lose their engine.Originally dated 2024-10-07 and postponed to 2027-05-31, so this has a long runway. Flows that hardcode a Nuance voice are the slow part to find. | A supported ASR or TTS engine, or a BYOT integration Genesys notice |
| BYOC Premises - Genesys Hardware Solution | 230 days left | Existing deployments become inoperative on the platform, not merely unsupported. New deployments are no longer supported.Staged and long-running. Announced 2025-03-03 with End of Support on 2026-12-01, then restated on 2026-07-27 with End of Life on 2027-06-01. The Genesys Cloud Hybrid Media Solution is the premises-to-cloud transition path. Replacement telephony pricing and a carrier cutover window are the long poles here. | BYOC Cloud, Genesys Cloud Voice, or BYOC Premises on customer hardware My write-up · Genesys notice |
Announced, no date yet
Genesys has said these are going away but has not committed to a date. Worth inventorying now so the eventual announcement isn't a scramble.
| Feature | Deadline | What breaks | Migrate to |
|---|---|---|---|
| Transcription confidence threshold setting | Not announced | The control disappears from Speech and Text Analytics settings and the default drops to 0, so every transcription segment is retained. | No action required My write-up · Genesys notice |
| Genesys Predictive Engagement Tracking SDK v1 | Not announced | The legacy GPE tracking snippet and the Predictive Engagement Tracking Settings that controlled it are deprecated. Event tracking, real-time customer journeys, and web messaging offers stop working once it is removed.First announced 2026-05-04 and restated on 2026-07-27; Genesys has still not named a removal date. | Messenger with digital user tracking My write-up · Genesys notice |
| Billing & Usage UI and the partner and premium-app billing APIs | Not announced | The Billing & Usage UI under Admin > Account Settings > Subscription goes away, along with the partner billing usage API and the premium applications usage API. Automated billing reconciliation built on those endpoints stops returning data.Announced 2025-03-10 and expanded 2026-03-09, still with no date. Anyone reconciling partner or premium-app usage programmatically should watch this rather than wait for it. | New billing infrastructure; Genesys has not published the replacement API specifications Genesys notice |
| BYOC Cloud TLS ciphers TLS_RSA_WITH_AES_256_CBC_SHA256 and TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384 | Not announced | SIP trunks negotiating only these two ciphers fail to establish TLS once Genesys drops them. The failure is a trunk that stops registering, not a warning.No date announced. Worth confirming with your carrier or SBC vendor now, because the fix is on their side and the symptom is total trunk failure. | A modern cipher suite on the carrier or SBC side Genesys notice |
| Mobile Messenger SDK localization files hosted in Genesys-managed S3 buckets | Not announced | Localization files are no longer maintained in Genesys S3 storage, so apps on older SDK versions can lose translated strings. | Mobile Messenger SDK 1.13 or later, which manages localization files differently Genesys notice |
| WFM historical data delete job endpoints POST and GET /api/v2/workforcemanagement/historicaldata/deletejob | Not announced | The single-job delete endpoints are deprecated in favour of bulk equivalents. Integrations calling the old paths stop working when they are removed. | The bulk endpoints under /api/v2/workforcemanagement/historicaldata/bulk/remove/jobs Genesys notice |
| Legacy ACD web chat version 2 and chat widget versions 1.1 and 2.0 | Not announced | Support ends for ACD web chat v2 through chat widgets 1.1 and 2.0, with removal at an unannounced later date.The companion to the v1 deprecation from January 2025. Between them, every legacy chat widget is now on an exit path with no removal date attached. | Web messaging and Messenger Genesys notice |
| Predictive Engagement support for ACD web chat version 2 | Not announced | Predictive Engagement stops supporting chat widget versions 1.1 and 2.0, so journey-driven proactive chat offers on those widgets stop being supported. | Web messaging and Messenger Genesys notice |
Deadline passed
Kept on the page deliberately. If you're troubleshooting something that stopped working, the answer may be here.
| Feature | Deadline | What breaks | Migrate to |
|---|---|---|---|
| Salesforce data action username and password credentials | Salesforce data actions using the legacy credential type stop authenticating.Follows Salesforce's own removal of the OAuth Username-Password flow, so the fix touches connected app configuration on the Salesforce side too, usually a second team and a change window. | Salesforce (OAuth Client Credential Flow) credential type My write-up · Genesys notice | |
| Open messaging inbound endpoint POST /api/v2/conversations/messages/inbound/open | The general open-messaging entry point stops accepting inbound messages. Any integration posting to it loses its inbound channel.Originally dated 2024-10-31 and postponed twice, now 2026-10-05. Long-lived postponements are still deadlines; this one has moved for two years and remains live. | Three new purpose-built open messaging endpoints Genesys notice | |
| Agentic virtual agent APT-1 model | Existing agentic virtual agents on the current model stop being supported. Agents not manually transitioned are automatically migrated to the new model after a 30-day opt-in window.Transitioning manually lets you validate behavior before cutover instead of accepting Genesys's auto-migration timing. | Latest agentic virtual agent model, previewed and transitioned via AI Studio Preview My write-up · Genesys notice | |
| AI Guides (version 1) | Guides V1 implementations stop functioning.Guides V2 is not a drop-in rename and Agentic Virtual Agent is a different design exercise. Four weeks was a short window by Genesys standards. | Guides V2 or Agentic Virtual Agent My write-up · Genesys notice | |
| Pointillist (standalone journey analytics) | Genesys ended support for the standalone Pointillist product.The transition is arranged through your Genesys account representative rather than self-service. | Journey Management within Genesys Cloud CX My write-up · Genesys notice | |
| GPE journey outcomes and outcome prediction | Journey outcomes and the outcome prediction scoring that estimated a visitor's probability of completing a defined outcome are gone, along with every related configuration. Proactive engagement rules driven by an outcome score no longer fire.Originally dated 2026-05-25 and postponed to 2026-06-29. Genesys removed the configurations too, so there is nothing to inspect after the fact if you need to reconstruct what the rules did. | No replacement announced; proactive engagement has to key off segments or other triggers instead My write-up · Genesys notice | |
| Generic Webhooks integration (chat notifications) | New instances can no longer be installed. Existing instances keep running until an end-of-life date Genesys has not yet announced, after which they stop working and are removed from the org entirely.Staged phase-out. The June 1, 2026 date blocks new installs only. The date that kills existing instances has not been announced, so this one still needs watching. | Webhooks for Events integration plus an Architect workflow trigger My write-up · Genesys notice | |
| "Any future permissions" when selecting all permissions in a domain | Selecting all permissions in a domain when editing a role no longer enrolls permissions Genesys adds later. Roles built that way silently stop gaining new permissions, so a capability added in a future release is missing until someone adds it by hand.Announced 2026-04-20 for a 2026-05-04 date, then postponed to 2026-06-01. This one fails quietly: nothing breaks on the deadline, roles just stop keeping up, and you find out when someone cannot do something they should be able to do. | Add new permissions to roles manually as Genesys introduces them My write-up · Genesys notice | |
| Web Content URL widget access to cookies, local storage, and JavaScript APIs | URLs embedded in the Web Content URL widget on Analytics dashboards can no longer read browser cookies, use local storage, or call JavaScript APIs. Embedded content that depended on any of those may fail to load or silently stop working inside the widget, including same-origin URLs.A security hardening change against embedded external content, applied immediately rather than on a future deadline. Genesys files it under Speech & Text Analytics even though it affects dashboards. | Rebuild embedded content so it renders without cookie, local-storage, or JavaScript-based interaction My write-up · Genesys notice | |
| Native voice transcription for Polish (pl-PL) | The legacy native Polish transcription engine is removed. Polish-language voice transcription runs on Extended Voice Transcription (EVTS) instead, which is a different engine with different accuracy characteristics.Genesys moved customers over rather than asking them to migrate, so nothing to do. Worth knowing if Polish transcription quality shifted around this date and nobody could explain why. | Extended Voice Transcription Service (EVTS), which Genesys switched orgs to automatically My write-up · Genesys notice | |
| Administrator sign-in with only a username and password | Administrator accounts with elevated permissions must complete multi-factor authentication to sign in. An admin account with no MFA enrolled cannot log in.Postponed from 2026-02-09 to 2026-03-09. SSO-authenticated accounts are exempt because their IdP already enforces MFA. The account to check first is the break-glass admin nobody uses, which is exactly the one with no MFA enrolled. | Enrol every elevated-permission admin account in MFA Genesys notice | |
| Agent assistance chat room | The agent assistance chat room is removed from the UI. | No replacement announced Genesys notice | |
| Outbound calling to designated high-cost premium-rate numbers and abbreviated dialing codes | Genesys Cloud Voice blocks outbound calls to designated premium-rate numbers and abbreviated dialing codes. Legitimate flows dialling a short code stop connecting.A fraud and cost control measure applied without a lead-in. If an Architect flow transfers to an abbreviated code, that path fails with no configuration change on your side. | No opt-out; route affected traffic through a carrier that permits it Genesys notice | |
| External Contacts merge endpoint POST /api/v2/externalcontacts/merge/contacts and the mergeOperation field | The old merge endpoint and the mergeOperation field on the contact object are deprecated. Integrations merging contacts, or reading mergeOperation to track merges, need rewriting.The replacement merges up to 25 contacts of any type in one call, so this is a capability gain rather than a like-for-like swap. | POST /api/v2/externalcontacts/contacts/merge, with the mergedTo and mergedFrom fields Genesys notice | |
| Undocumented legacy classes and methods in the Mobile Messenger SDK | Internal classes, methods, and interfaces inherited from the original BOLD SDK are removed. Apps reaching into undocumented SDK internals fail to compile or crash at runtime.Genesys says documented functionality is unaffected, so the risk is confined to apps that reached past the public surface. That is exactly the code nobody remembers writing. | Documented, supported SDK APIs only Genesys notice | |
| Windows 10 support for the Genesys Cloud desktop app | Genesys stops guaranteeing the desktop app on Windows 10. It keeps running, but Windows 10 specific issues are not supported.Tied to Microsoft ending Windows 10 support on the same date. This is a fleet upgrade, so the lead time is procurement, not configuration. | Windows 11 Genesys notice | |
| Windows 10 support for Genesys Cloud Background Assistant | Genesys no longer guarantees GCBA performance or stability on Windows 10 and will not support Windows 10 specific issues. | Windows 11 Genesys notice | |
| BYOC Premises Customer VM Solution | New Customer VM Solution deployments can no longer be created. Existing ones are on an exit path.The second of the BYOC Premises withdrawals, alongside the Genesys Hardware Solution. Between them, premises media is being retired as a category. | Genesys Cloud Voice or BYOC Cloud Genesys notice | |
| Microsoft Azure and Google voices in Genesys Enhanced TTS | All Google and Microsoft Azure powered voices are removed from Enhanced TTS. Every Architect flow using one needs a different voice or a different model.Broader than the April Google European voices removal and worth reading as the full withdrawal. BYOT keeps the exact voice but means holding your own vendor contract. | BYOT TTS to keep the same voices, or an Amazon Polly voice Genesys notice | |
| Amazon Lex V1 bot integration | The Lex V1 integration is removed entirely. Architect flows calling a Lex V1 bot lose the bot.Driven by Amazon's own Lex V1 end-of-life on the same date, so there was no prospect of an extension. | Amazon Lex V2 integration Genesys notice | |
| Updating another user's presence without the presence:userPresence:edit permission | PATCH /api/v2/users/{userId}/presences/{sourceId} and .../presences/purecloud start returning permission errors unless the calling role holds Presence > User Presence > Edit. Integrations that set agent presence break at the API layer.Announced for 2025-06-23 and moved to 2025-07-20. The permission could be granted from 2025-04-21, so there was a window to fix it ahead of enforcement. Wallboards and workforce tools that flip agents to Available are the usual casualties. | Grant presence:userPresence:edit to the roles used by those integrations Genesys notice | |
| Chat-based webhook integrations for Bitbucket, GitHub, Jenkins, JIRA, PagerDuty, Pivotal Tracker, StatusPage, Trello, UserVoice, and Zendesk | New instances cannot be installed and existing instances stopped working on the effective date. Genesys removes them from the org eventually.Distinct from the Generic Webhooks removal announced in May 2026: this notice explicitly said the generic integration was unaffected at the time, and flagged its deprecation as anticipated. It duly followed. | Webhooks for Events with an Architect workflow trigger Genesys notice | |
| BYOC Premises Edge Remote Survivability | Remote Survivability is retired. During an internet outage at a BYOC Premises Edge site, IVR flows are not delivered predictably, ACD calls are not routed to agents, and real-time AI media features are unavailable.Read this one carefully if a site's continuity plan assumed the Edge kept routing during an outage. That assumption is now wrong, and the answer is a carrier-level or network-level failover instead. | No replacement; Genesys retired the feature as unreliable rather than superseding it Genesys notice | |
| Genesys Predictive Engagement for Genesys Engage hybrid deployments | GPE is no longer supported on Genesys Engage on-premises, Engage Cloud, or Engage Multicloud, and licences for those deployments are no longer sold or renewed. | Genesys Predictive Engagement on Genesys Cloud CX, which Genesys migrates customers to Genesys notice | |
| Agent Assist provisioning via Genesys Cloud AI Experience tokens | Agent Assist can no longer be provisioned using AI Experience tokens.Postponed from 2025-05-26 to 2025-06-09. Legacy Agent Assist kept working for orgs that had not moved to AI Experience tokens. | Genesys Agent Copilot Genesys notice | |
| Analytics transcripts query endpoint /api/v2/analytics/conversations/transcripts/query | The endpoint is removed. Anything querying transcripts through it returns errors.One month from announcement to removal, which is unusually short for an API. Quality-management and analytics exports were the common callers. | The speech and text analytics transcript APIs Genesys notice | |
| Google European voices in Genesys Enhanced TTS | Certain Google European TTS voices stop being available in Enhanced TTS integrations. Architect flows naming one of those voices lose it.Driven by Google retiring the voices, not by Genesys. Four weeks from announcement to removal, which is short for a change that touches prompt audio. | An alternative TTS voice selected in the Architect flow Genesys notice | |
| Audit tab in the Documents UI | The Audit tab is gone from the documents UI. | The audit query APIs Genesys notice | |
| Auto answer pop-up toast in agent and queue settings | The auto-answer toast notification no longer appears for agents, and the setting is gone from agent and queue configuration. | No replacement announced Genesys notice | |
| Legacy ACD web chat version 1 and chat widget version 1 | Support ended for ACD web chat v1 via chat widget v1. Genesys says v1 and v2 widgets are all removed at a later, unannounced date.Support ending and removal are separate events here, and only the first has a date. If a chat widget is still embedded on a live site, the removal is the one that will surprise you. | Web messaging and Messenger Genesys notice | |
| Legacy co-browse (chat and voice deployments) and screenshare | Support ended for legacy co-browse deployments and for screenshare.Screenshare is the awkward one. Genesys suggests checking whether co-browse covers the use case and otherwise looking at AppFoundry partners, which is a procurement exercise, not a config change. | Co-browse for Messenger; screenshare has no direct Genesys replacement Genesys notice | |
| Genesys Cloud Supervisor app for iPad | The Supervisor iPad app is unsupported. It may keep running, but defects are not fixed. | The Insights mobile app Genesys notice | |
| Google Agent Assist for Genesys Cloud | Genesys stopped developing and supporting the Google Agent Assist offer. | Genesys Agent Copilot Genesys notice |
About this page
I write up the Genesys Cloud release notes every week, and every deprecation that appears in them lands here in the same pass. Entries are never removed once their deadline passes. People troubleshoot dead features for years.
Entries are sourced from the Genesys release notes as I cover them each week. I aim to be accurate and I am not infallible, which is why every row carries a link to the original notice. Nothing here is professional advice or a substitute for the vendor's documentation.
Something here affecting you and you're not sure what it means for your setup? Email me.