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Genesys Cloud Release Notes — May 4, 2026
Genesys ships its own speech-to-text as a bot transcription engine in Architect, and Ask for Slot actions get a skip path so customers aren't stuck on questions they can't answer.
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Genesys Cloud Release Notes — April 27, 2026
Genesys Cloud Copilot lands as a platform-wide conversational assistant, with role-based AI agents including a recognition assistant for supervisors.
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Genesys Cloud Release Notes — April 20, 2026
A new async aggregate analytics endpoint, AI-generated guides from real transcripts, and scheduled triggers that finally give Architect workflows a native cron.
Field Notes
Genesys Cloud, decoded
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