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Genesys Cloud Release Notes — June 15, 2026
You can finally lock OAuth client credential grants to IP ranges, and Speech and Text Analytics gets semantic topic spotting so you can stop babysitting phrase lists.
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Genesys Cloud Release Notes — June 8, 2026
A WFM-heavy week: schedule set bidding arrives, manual schedule edits finally sync back to Activity Plans, and Tempo warns agents about blocked days before they submit time off.
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Genesys Cloud Release Notes — June 1, 2026
Architect flows can now go straight into Journey Management for Sankey-style analysis, and WFM gets sequential auto-approval plus deeper filtering and sorting for time-off requests.
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Genesys Cloud Release Notes — May 25, 2026
Skill expression filters arrive for per-interaction routing, email headers finally become readable in flows and APIs, and the OAuth Implicit Grant starts its one-year countdown to removal.
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Genesys Cloud Release Notes — May 18, 2026
Group-based inactivity timeouts, dynamic sorting for Salesforce CX Connector campaigns, multiple from addresses per queue, and a public API for AVA execution history.
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Genesys Cloud Release Notes — May 11, 2026
Genesys Cloud is retiring the Generic Webhooks integration for chat notifications. New installs stop June 1, 2026, and existing instances are on borrowed time.
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Genesys Cloud Release Notes — May 4, 2026
Genesys ships its own speech-to-text as a bot transcription engine in Architect, and Ask for Slot actions get a skip path so customers aren't stuck on questions they can't answer.
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Genesys Cloud Release Notes — April 27, 2026
Genesys Cloud Copilot lands as a platform-wide conversational assistant, with role-based AI agents including a recognition assistant for supervisors.
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Genesys Cloud Release Notes — April 20, 2026
A new async aggregate analytics endpoint, AI-generated guides from real transcripts, and scheduled triggers that finally give Architect workflows a native cron.
Field Notes
Genesys Cloud, decoded
Every week, Genesys ships changes. Every-ish week, I'll tell you which ones matter to me and what to do about them.
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