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Genesys Cloud Release Notes — August 3, 2026
AI Guides version 1 disappears on August 31, the permissions editor gets a badly needed rebuild, and SMS opt-out detection moves from keywords to phrase matching.
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Genesys Cloud Release Notes — July 27, 2026
ACD skills become division-scoped and WebRTC client priority is finally configurable, while BYOC Premises on Genesys hardware gets a June 2027 end-of-life date.
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Genesys Cloud Release Notes — July 20, 2026
Answering machine detection becomes configurable for outbound campaigns, and Agent Copilot admins get intent health scoring plus a usage analytics dashboard.
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Genesys Cloud Release Notes — July 13, 2026
Journey Management drops event overage charges, transcription confidence filtering goes away, and the Genesys TTS Connector hits general availability.
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Genesys Cloud Release Notes — July 6, 2026
Bot flows can now call other bot flows, in-queue flow errors gain a transfer-to-queue recovery path, and evaluation and survey forms become division-aware.
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Genesys Cloud Release Notes — June 29, 2026
Genesys ships a Lakehouse Extraction API for warehouse-ready conversation data, starts the Call Session Service rollout, gives supervisors live screen monitoring, and brings dark mode to Architect.
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Genesys Cloud Release Notes — June 22, 2026
Supervisors can now take over live messaging conversations, Agent Copilot adds on-demand interaction summaries, and the Campaign Health view gains new outbound troubleshooting metrics.
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Genesys Cloud Release Notes — June 15, 2026
You can finally lock OAuth client credential grants to IP ranges, and Speech and Text Analytics gets semantic topic spotting so you can stop babysitting phrase lists.
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Genesys Cloud Release Notes — June 8, 2026
A WFM-heavy week: schedule set bidding arrives, manual schedule edits finally sync back to Activity Plans, and Tempo warns agents about blocked days before they submit time off.
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Genesys Cloud Release Notes — June 1, 2026
Architect flows can now go straight into Journey Management for Sankey-style analysis, and WFM gets sequential auto-approval plus deeper filtering and sorting for time-off requests.
Field Notes
Genesys Cloud, decoded
Every week, Genesys ships changes. Every-ish week, I'll tell you which ones matter to me and what to do about them.
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